A full holistic wellness website for Mukha Face Yoga — founded by Mona, a Registered Nurse & Holistic Facial Therapist. Features service listings, booking enquiry form, and a clean, minimal design.
About Me
Hi, I'm Bruce — a London-based Technical Operations & QA Specialist at Adaro Optics, where I keep systems running, issues resolved, and workflows improving for clients like Vision Express, Boots, and Specsavers.
My work spans SQL scripting, Playwright test automation, UAT, regression testing, database and dashboard management, SLA-aligned incident handling via Freshdesk, and cross-team technical support.
I thrive in fast-paced environments, solving complex problems and building solutions that actually stick. Open to remote and office-based roles.
Outside of work: bouldering, cycling, football, and spending time with family and friends.
View Curriculum Vitae
Certifications
- Cisco CCNA — Intro to Networks
- Cisco CCNA — Routing & Switching
Skills & Experience
Technical Ops & Support
- Freshdesk · SLA Management
- System Monitoring
- Hardware & Software Troubleshooting
- Vendor Management
- TeamViewer · Windows 10/11
QA & Testing
- Playwright · TypeScript
- Regression Testing · UAT
- Test Planning & Execution
- Defect Investigation · RCA
- QA Processes · Confluence
Databases & Reporting
- SQL · T-SQL · SQL Server
- SSMS
- Data Analysis
- Report Generation
- Database Troubleshooting
Development & Web
- HTML · CSS · JavaScript
- React Native · Expo CLI
- Firebase · Git · GitHub
- Figma · Photoshop
Collaboration & Productivity
- Confluence · Jira · Trello
- Microsoft 365 · Teams
- Process Documentation
- Knowledge Base Management
Payments & Integrations
- Stripe · Smart Debit
- Payment Systems Support
- EPI · PIM Systems
- Magento
Technical Operations & QA Specialist
- QA processes including UAT, regression testing, and Playwright (TypeScript) automated test suites
- Technical documentation strategy in Confluence — reusable references that reduce onboarding time
- Primary liaison between Operations, Development, and vendors (Stripe, Smart Debit)
- SLA-aligned incident management via Freshdesk across high-volume support queues
- SQL scripts to automate operational tasks and generate Finance reports (LBAs, payment plans, write-offs)
Application Analyst
- Diagnosed and resolved software issues across instances, servers, databases, SSL certificates, and dashboards
- Managed onboarding and offboarding — account provisioning, VPN setup, mailbox configuration, asset management
- Delivered user training and knowledge-sharing sessions on new features and best practices
- Conducted direct debit checks, collection runs, charge reports, and Finance Department reporting
- Hardware support for PC workstations, printers, and peripherals; out-of-hours on-call rota
Software Support Analyst / Trainee Web Implementation
- Remote support for bespoke business management software (NCompass) and eCommerce platforms
- Resolved sync issues between internal software, branch servers, and websites
- Updated product data in EPI/PIM systems; front-end changes via CSS/HTML and Magento backend
- Attended client sites to gather web implementation requirements
Diploma of Higher Education — Computer Networks & Web Design
Southampton Solent University
2018 – 2022
A-Level: Medical Science (Dist.), Media Studies, ICT
St Gregory's Catholic School
Projects
Click any project to preview it.
A cross-platform mobile app built with React Native, Firebase, and Expo — designed to help students share and discover creative projects. Handles real-time data, user auth, and a content feed. Submitted as my final-year thesis.
Solent Inspire Mobile Application 2022
A React and Node.js SPA where students upload and browse creative projects. Focused on component architecture, state management, and a clean, responsive UI deployed via GitHub Pages.
Single Web Application 2022
An independent e-commerce storefront that started as a Depop shop and grew into a fully responsive website. Built with HTML, CSS, and JavaScript — includes a working shopping cart and product listings.
Grapevine Clothing 2021
My first full website — a product showcase promoting cruelty-free fashion. Built from scratch with HTML, CSS, and JavaScript. The project where I found my footing as a developer.
Vegan Clothing Website 2020
A UI/UX group project designing a job search platform. Covered user research, storyboarding, persona development, and interaction principles — with the full process documented in a design thesis.
Human Digital Interaction Design 2022
A PHP and HTML site letting users explore cities, landmarks, countryside spots, and local dining recommendations. Built to practise server-side scripting and dynamic content rendering.
Points of Interest — PHP 2021
Get In Touch
Open to new roles, contracts, or just a conversation. Feel free to reach out directly or use the form.