Running, tested and documented.

That’s how I keep the software behind UK opticians. I automate regression testing with Playwright, write SQL for operational and finance reporting, and built the live monitoring that tells the right people when something breaks.

Monitoring · Case study

Live service status board with Teams alerts

Replaced a manual daily checklist with one page that checks our suppliers and our own websites every minute, catches certificate faults Windows hides, and alerts the right people in Microsoft Teams without the noise.

  • 7 suppliers
  • 21 websites
  • 60s checks
  • 0 dependencies
  • 40 automated tests
Node.js Microsoft Teams Power Automate TLS
Read the case study

Also at work

  • Regression testing. I run UAT and regression testing, and built automated Playwright suites in TypeScript.
  • SQL for finance and operations. Scripts that automate routine tasks and produce Finance reports on payment plans, write-offs and letters before action.
  • Support and documentation. SLA-aligned incident handling in Freshdesk, and reusable Confluence references that cut onboarding time.
Live check

This page, tested

Real QA checks, run in your browser against this page.

  1. One main headingNot run
  2. Every image has alt textNot run
  3. Every link has a destinationNot run
  4. New-tab links use noopenerNot run
  5. Form fields are labelledNot run
  6. No sideways scrollNot run
  7. Body text contrast ≥ 4.5:1Not run
  8. Page ready in under 3sNot run

About Me

I’m Bruce, a Technical Operations & QA Specialist in London. For over three years I’ve supported the software that Vision Express, David Clulow, Boots, Specsavers and independent practices use every day, at Adaro Optics.

I like problems with a clear test for done: a release that passes regression, a report Finance can rely on, an alert that only fires when it should. I’m open to remote and office-based roles.

Outside work: bouldering, cycling, football, and time with family and friends.

25 down to 2 Teams messages from one flapping supplier incident, before and after my alert rules
3+ Years at Adaro Optics
10+ Retail clients supported
Certifications
  • Cisco CCNA — Intro to Networks
  • Cisco CCNA — Routing & Switching

Skills & Experience

QA & testing
  • Playwright · TypeScript
  • Regression testing · UAT
  • Test planning · defect investigation · RCA
Data & reporting
  • SQL · T-SQL · SQL Server · SSMS
  • Finance and operational reporting
Operations & support
  • Freshdesk · SLA management
  • Monitoring · Microsoft Teams alerts
  • Hardware and software troubleshooting · TeamViewer · Windows
  • Vendors: Stripe · Smart Debit
Tools & web
  • Confluence · Jira · Trello · Microsoft 365
  • Node.js · HTML · CSS · JavaScript
  • React Native · Expo · Firebase · Git
  • Magento · EPI/PIM · Figma · Photoshop
Experience
Apr 2026 – Present
Technical Operations & QA Specialist Adaro Optics
  • Built a live service status board with Microsoft Teams alerts (case study)
  • Run QA: UAT, regression testing and automated Playwright (TypeScript) suites
  • Set the documentation strategy in Confluence, with reusable references that reduce onboarding time
  • Main link between Operations, Development and vendors (Stripe, Smart Debit)
  • SLA-aligned incident management in Freshdesk across high-volume queues
  • SQL scripts that automate operational tasks and produce Finance reports (LBAs, payment plans, write-offs)
May 2023 – Mar 2026
Application Analyst Adaro Optics
  • Diagnosed and fixed issues across instances, servers, databases, SSL certificates and dashboards
  • Onboarding and offboarding: accounts, VPN, mailboxes and assets
  • User training and knowledge-sharing sessions on new features
  • Direct debit checks, collection runs, charge reports and Finance reporting
  • Hardware support and an out-of-hours on-call rota
Sep 2022 – Nov 2022
Software Support Analyst / Trainee Web Implementation Calculus Software Solutions
  • Remote support for business management software (NCompass) and eCommerce sites, including sync issues between software, branch servers and websites
  • Product data in EPI/PIM, front-end changes in HTML/CSS and Magento, and on-site requirements gathering
Education
Diploma of Higher Education — Computer Networks & Web Design
Southampton Solent University 2018 – 2022
A-Level: Medical Science (Dist.), Media Studies, ICT
St Gregory's Catholic School

Projects

Web design outside my day job: my own studio, my sister’s business, and earlier builds. Click a preview to see it in action.

Earlier projects · 2020–2022

Get In Touch